Welcome and thank you for being a part of our family. As a prominent cloud hardware solution provider, we proudly stand behind our products by offering our customers the highest level of professional support services.
To ensure we provide consistent service and support to all over our customers, QCT provides warranty services through our network of authorized resellers or direct customers. If you’re an end-user/in-direct customer of QCT, please contact your original seller for warranty details and support.
Basic Hardware Warranty
Quanta Cloud Technology (“QCT”) warrants that all QCT-branded hardware products purchased in the U.S. with Basic Hardware Warranty shall be free from material manufacturing and materials defects under conditions of normal use for a period of three (3) years from QCT’s invoice date.
During the limited warranty period, QCT may, at its discretion, repair or replace the defective parts. Repair or replacement parts may be new, repaired, or equivalent to new in performance and reliability. Replaced or repaired parts are warranted to be free of defects in material or workmanship for ninety (90) calendar days or, for the remainder of the limited warranty period of the product, whichever is longer.
Other Products Warranty Terms
Products with Special Pricing Agreement (“SPA”) and/or Service Level Agreement (“SLA”) shall apply special warranty terms indicated in each specific purchase orders’ contract; and shall supersede the warranty terms set forth above of the Basic Hardware Warranty.
QCT warranty will not apply to or be valid under conditions below:
QCT reserves the rights to charge Customer for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.
Advance Replacement Service ("ARS")
QCT Basic Hardware Warranty includes Advance Replacement Service (ARS) within the first year of QCT’s invoice date. Under the terms of ARS, QCT will ship replacement material directly to Customer if the hardware is deemed as defective under a valid QCT RMA number. Upon receiving the replacement material, Customer is required to return the defective hardware to QCT designated service center, in the packaging that arrives with the replacement unit, within ten (10) business days of RMA approval or be billed for the replacement material at full invoice price.
Out-of-Warranty Service ("OOWS")
Upon expiration of the aforementioned limited warranties, QCT may offer out-of-warranty (OOWS) service to Customer with reasonable OOWS fees. QCT shall have the option to replace defective products with refurbished or functionally equivalent products in the event that QCT determines, in its sole discretion, that a repair is impracticable. Customer shall pay for all shipping, service, parts, and other charges associated with out-of-warranty service.
Global Support Service
QCT reserves the rights to revise or adjust the service deliverables of QCT Service Level Agreement due to the limited regional service resource. QCT will provide the mutual agreed support service to Customers upon QCT availability.
QCT may at its sole discretion, subcontract the service activities to its qualified and approved third party service providers. Service providers perform technical and maintenance services on behalf of QCT in terms of help desk, on-site, and warehouse management services. QCT bears responsibility for managing the quality of the services provided. QCT has mutual agreements with third party service providers respectively defining the Standard Operating Procedure (SOP) to ensure quality service delivery.
The extended warranty or extended warranty for advance replacement can be purchased from QCT or an authorized QCT reseller or distributor during the initial point of sales with additional fee. The extended warranty only applies to QCT products' original hardware, excluding any parts not factory installed by QCT. Please contact QCT Sales for more details.
Technical Support Guide
To ensure our customers receive the highest quality of support, we ask that customer provide as much details as possible when contacting our support team.
Basic required information:
To request for technical support, please create an incident ticket using one of the following methods:
|QCT iSRV Web Portal*:||http://isrv.quantaqct.com|
|U.S. Direct Support Phone Line:||1-(510) 270-6216|
*QCT iSRV Web Portal is available to QCT direct customers only.
Basic Warranty Technical Support Hours:
QCT Basic Hardware Warranty applies to customers whose IT employees possess the technical skills for self-troubleshooting, and self-replace defective parts. Customer may request for RMA after issues has been verified as a hardware problem by QCT’s support team.
RMA Office Hours and Contact Information:
Local Office: San Jose, CA
Office Hours: Monday-Friday; 9:00AM to 6:00PM PT (excluding U.S. & QCT holidays)
QCT RMA Phone Line: 1-510-270-6216
QCT RMA E-Mail: [email protected]
To request for RMA service, please go to our QCT iSRV Web Portal:
(QCT iSRV Web Portal is available to QCT direct customers only.)
Basic Required Information:
RMA Cut-Off Time:
*Subject to material availabilities
RMA Return Instructions:
QCT iSRV Web Portal
QCT iSRV web portal, designed by Quanta Computer, Inc., allows users to create and keep track of all technical support incidents and RMAs.
To gain access to our QCT iSRV web portal, customer must first contact QCT Service by following the instructions below.
Customer’s required information:
Please email your completed request to [email protected]. A QCT Service Representative will process your request and provide login instructions.
Note: QCT iSRV Web Portal is available to QCT Direct customers. End-users/Indirect customers should contact their Disti/Reseller/VAR to obtain service.